Plenary

What’s driving the need to change? A real perspective of New Zealand’s current state from the end user

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Theatre 1 29 October 2020 9:00 am - 9:45 am

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Andrew Christie

The wellbeing of 4.8 million New Zealanders is at the heart of everything the Emergency Services (St John Ambulance, Wellington Free Ambulance, Fire and Emergency New Zealand and the New Zealand Police) do. More than 39,000 Emergency Services staff respond to calls for help. Emergency Services rely heavily on effective communications to respond to emergencies, coordinate, manage, protect and direct their staff, volunteers and resources.

But what’s it really like ‘at the coal-face’?

A business case is a great way to sell an idea or a concept, but unless you take the time to listen to the First Responders or to walk in their shoes, you can never really understand what they actually need to support them to do their best for the New Zealanders who need them. In today’s fast paced, ever changing world, the expectations of the capabilities provided in the community are far greater than they have ever been. Our highly skilled Emergency Services responders tell it like it is. This is what they need.

Andrew Christie – Business Change Manager – Next Generation Critical Communications, St John New Zealand

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